Equipment Needed

System and Equipment Requirements for Optimal Call Center Services

To deliver exceptional call center services, it's vital that your system and equipment meet the following requirements. Having the correct setup is key to ensuring your success in servicing the opportunities available on your accounts dashboard.

Not sure if your computer meets the criteria?
Don’t worry! After you complete registration, we can run a PC check to confirm whether your computer is compatible with the program(s) you wish to service.

Please Note:
Only computers running Windows 10 or 11 are compatible. At this time, Chromebooks, Netbooks, Notebooks, and All-in-One PCs cannot be used.

Reliable Desktop or Laptop Computer
Ensure your device meets the PC requirements. Click here to view the requirements.

  1. Telephone/ Land Line Not Required
    With our VOIP compatibility, all calls will be routed through your computer using an online program. However, you’ll need a USB headset with a noise-canceling microphone, which can be purchased for as little as $20 on Amazon.

  2. High-Speed Internet
    A wired connection is required—Wi-Fi is not permitted. Your computer must be connected to a modem via an Ethernet cable at all times while providing call center services. Ethernet cables are available for as little as $10 on Amazon or at stores. Make sure your computer has USB port(s).

  3. Dedicated Quiet Workspace
    You’ll need a quiet environment free from interruptions. Background noise such as televisions, children, pets, or loud voices should not be heard during customer interactions.

  4. Required Software
    You’ll need to use Internet Explorer or Chrome as your web browser. For security, only Microsoft Security Essentials or Windows Defender are allowed.

“"Preparation is the foundation upon which success is built; without it, even the best opportunities can be lost,"

— Cloud Harmony Solutions